Home FAQ
Frequently asked questions
Everything you need to know about shipping and tracking with us.
Enter your tracking number in the tracking box on our homepage or the Track page. You will see the live status, current location and the full movement history of your package.
Your tracking number is on your receipt / waybill and in the confirmation email sent to both the sender and the receiver when the shipment was booked.
Express international shipments typically arrive in 2–5 business days. Economy air freight takes 5–10 business days and sea freight 20–45 days depending on the route.
Our customs team handles clearance on your behalf. If duties or extra documents are required we will contact the receiver directly. You can also chat with us from the tracking page.
Yes — as long as the shipment is not yet out for delivery. Start a live chat from the tracking page or contact support with your tracking number.
All shipments include basic liability cover. Full-value insurance can be added at booking based on the declared value of your goods.
Still have questions?
Our support team is available around the clock.